Third Space Learning is a one-to-one tutoring service teaching Maths to children in schools aged from 5 to 16 years. They provide a huge library of free and premium learning resources to teachers as part of their content-led customer acquisition model, have a tutor recruitment platform along with customer (schools) onboarding, set up and a virtual classroom for tutoring sessions with pupils/students, teachers, support staff, tutors and all the supporting operational functions.

Third Space Learning has many thousands of tutors based in Asia and serves schools in the UK with current expansion into the US. Whilst successful and growing rapidly the business had many challenges when I joined, needing to mature in process, develop clear strategic plans, build teams to keep pace with growth, rebrand, redesign and rebuild across marketing, product, platform, learning resources and operational systems in London and Sri Lanka - whilst continuing to improve engagement in Math(s) with our pupils/students and teachers…

This has been my role for the last 3 years, in that time we have moved from a 3.5m to 13m (now profitable) business. Reporting directly to the CEO as an active member of the management team.

Responsible for;
Building a global team, company capability & professionalise product management and experience design processes.

Product strategy & vision, UXD including research and service design

New customer experiences on a completely refactored engineering stack design for global scale

Responsible for global design system across all aspects of the product, resources, brand marketing, comms, moving to a single storybook / Figma based workflow.

Navio is a new digital platform that accompanies Macmillan Education’s English language courses for young learners. It provides teachers with a seamless transition between the course-book and digital teaching activities. It also makes learning more engaging for young learners who achieve rewards by completing game-based language activities.

Working with the Directors, Senior Managers & Publishers of a Macmillan to build a new team capable of global research, design a new platform, build a design system across platform and content repository, build and launch a new platform into new and existing markets around the world.

It was a team sport, mammoth effort, we got it done.

• Build a team, company capability & professionalise design processes.

• User research, UX, strategy & product vision

• Design a platform and content for delivery across multiple devices & OS and complex classroom context.

• Build a global design system across UI & brand (including the commissioning of a font to work in every medium and designed for Primary.)

• Service design across multiple touch points - physical & digital, new and legacy systems - 6 stages from acquisition to retention.

• Insight bank Build shared user insight across the business (including insight events)

• 60 learning content templates Updated and refreshed interactive media activities and content players

• Resilience - Make all of this work in an immature (in terms of design/UX) business with hybrid Agile & waterfall and complex, chaotic, stakeholder matrix.

“At last - a Primary School font, which actually works on screen and in print, that is not comic sans”

Created by the fantastic typographers at Colophon Foundry

I’ve been an advisor to numerous .org and start-ups and am currently supporting Airsupply who are disrupting the supply teacher recruitment market in the UK and subsequently saving UK schools a small fortune that can be better spent.

Having built out a working MVP and having already gained fantastic traction, they are now ready improve their service and innovate on the current experience. I am supporting them in undertaking user research and in the creation of rapid prototypes for use as stimulus in that research - specifically exploring voice and other input methods/hardware.

The RSC have a rich, varied assortment of services and resources, from a regularly published magazine to school events, thousands of digital resources, online tools and more, all aimed at supporting teachers and learners. Over time these have been delivered via different websites and multitude of sub sections on their main site. The goal for this project was to help the RSC combine and unify all of these into a single unified experience that would better support their customers.

• Heuristic Evaluation

• Stakeholder workshops

• User research

• Site audit / Content Audit

• Information architecture

• Journey mapping

• Registration design

• Accessibility advice

Working with the Directors, Senior Managers & Publishers of a CUP to transform the DNA of their business into a ‘digital first’ market leader with a focus on ‘re-imagining’ traditional textbook publishing into a contemporary, rich, web and mobile digital experience.

Pearson had recognised a growing market for direct to consumer learning through the provision of private tutors. We set out to understand how video services, live and recorded, could meet this market need.

• Strategy and planning

• Stakeholder workshops

• Digital strategy

• User research

• Experience mapping 

• Ideation workshops

• Paper and high fidelity prototypes

• Information architecture 

• Design direction

• Business strategy

Stakeholder interviews

• Strategy

• User research

• Ideation

• Prototyping

• User testing

• Design direction

• User needs research

• Ideation

• Commissioning presentation

• Information architecture

• Prototyping & iteration

• User testing

• Design direction

• LeanUX / Agile development
  

Digital and business strategy

• User research

• Rapid prototyping 

• Product design

• User and business need research

• Stakeholder & co-design workshops

• IA, UX, IxD

• Design direction

• User testing

• Prototyping

• LeanUX + Agile development

Working with Euroconsumers (the European equivalent of Which?) for the last year across Belgium, Italy, Spain, Portugal and Brazil.

Euroconsumers asked cxpartners to lead a transformation project across all of their markets to introduce user centred and mobile first methodologies to their design and development teams.

Your work has transformed the way the organisation approaches the design and build of their digital products and services. Wim Vanryckeghem - Digital Director, Test Aankoop

We designed and built their first responsive product selector in Belgium and subsequently rolled it out together with a series of redesigns and new digital product design and build projects across the rest of their markets. A large design pattern library has been created to support the ongoing evolution and centralised management of the services.